Refund Policy

1. Billing

LuminDX subscriptions are monthly and paid in advance. Each payment covers the month ahead.

2. Cancellation

You can cancel at any time. Your access continues to the end of the period you have already paid for, and the subscription then stops.

Cancelling part-way through a paid month does not produce a refund for the unused days.

3. EU right of withdrawal

Consumers in the EU normally have 14 days to withdraw from a distance contract.

When you buy a subscription, you confirm that the service begins immediately. That confirmation waives the 14-day right of withdrawal. This is what the checkbox at checkout means, and it is why a subscription that has started is not refundable on withdrawal grounds alone.

4. Service unavailable through our fault

If the platform was unavailable through our fault, you can request a pro-rata refund for the affected period.

Send the request to the address below. We review each request individually.

5. Who takes the payment

Paddle acts as merchant of record for LuminDX subscriptions. Billing enquiries — invoices, charges, payment details — go through Paddle.

Refund requests and questions about this policy: [email protected]